Got a question? You are in the right place.
Frequently asked questions
I want buying from Julia Paris Designs to feel easy and considered, the same way I approach making each piece. Below you will find answers to the questions I get asked most often, from shipping and sizing to gemstone care and custom work.If something is not covered here, please reach out directly. I am the one who responds, and I am always happy to help.
Orders and shipping
I currently ship Australia-wide. All orders are sent with tracked shipping so you can follow your piece from my bench to your door.
In-stock pieces are dispatched within 2-5 business days. You will receive tracking details as soon as your order is on its way.
International shipping is not available at this time. I ship within Australia only.
Returns and exchanges
If you change your mind, you are welcome to request a return or exchange within 7 days of receiving your order. You may choose a store credit for the full item value, or a refund minus the original shipping cost. To be eligible, items must be unworn, unused, and returned in their original condition and packaging.
Yes. Store credit can be applied to any piece in the current collection. Reach out within 7 days of receiving your order and I will guide you through the process.
Sizing and fit
Most one-of-a-kind rings can be made one size larger at no extra charge. Resizing to other sizes is assessed on a case-by-case basis. Contact me directly and I will let you know what is possible for your specific piece.
I recommend using a ring sizer for the most accurate measurement. If you are unsure, feel free to reach out before purchasing and I will help you find the right fit.
Custom work and commission work
Occasionally, yes. If you have something specific in mind, reach out via the custom inquiry page and I will let you know if it is something I can work with. Custom pieces typically take arouns 6 weeks from confirmation.
Gemstones and jewellery care
Yes. Every opal I use is a solid, natural opal. I do not use doublets, triplets, or synthetic stones.
Yes. Solid natural opals are not affected by water, so everyday wear including hand washing is fine.
Oils and creams will not damage your stone, but they can reduce its shine and clarity over time. If your opal has lost its brightness after regular wear, it may simply need a repolish. Contact me and I can advise.
Sterling silver is extremly durable and really easy to care for. It may develop a patina over time if not worn or exposed to chemicals. Wearing your pieces and the oils from your skin are the best to help prevent this. Also washing your sterling silver jewellery in warm soapy water to clean and using a polishing cloth will keep them looking their best.
Shopping in person
My pieces are available to view and purchase at The Collective Beat in both Kiama and Gerringong on the NSW South Coast. They are open 7 days a week.
About the maker
Every piece is handcrafted by me, Julia, on the NSW South Coast, Australia. I work from my bench using traditional metalsmith techniques, fine metals, and individually selected natural gemstones. Nothing is mass produced and no two pieces are the same.
es. I use responsibly sourced gemstones and recycled fine metals including 14k gold and sterling silver. The gemstones I work with, including Australian opals and turquoise, are selected individually for their character and quality.